I think you're an exception to the rule. We waited for at least two montsh to get our ADSL line. It was ridiculous. I guess, the other people still complain about Telkom, but we don't see it broadcasted.
Wogan
· 6 months ago
Two months? Lol - how many times per week did you call in to check on progress? I've found that helps too - very often, you end up with a very helpful consultant who gets your request through immediately.
That's what happened right after I got my ASDL line. It was working, but the exchange wasn't connecting me to my ISP. So I called in, reached an agent who walked me through the ADSL setup process (obviously from a checklist), and when that failed, flagged the case as Urgent and sent it through to the network department. Voila - 30 minutes later, I was online.
It also helps to not get all pissy and angry at Telkom when they don't bend over backwards for you. You can either wait two weeks for a line, or you can scream at them for two weeks until you get your line - at the end, the only thing that differs is how stressed you are.
NielDLR
· 6 months ago
Oh, we called often and they gave the same reply every time, yes we'll be there next week. And it just kept going. However, it shouldn't be this way. You shouldn't have to nag a company to come install something as essential as a telephone line. Only because they have (had?) a monopoly they can work like this. It's silly.
Ewald Horn
· 6 months ago
I've been a Telkom client for about 12 years now, and I just don't get it. In all these years I've had no problems with Telkom, whatsoever. Remember, they are not just dealing with YOU, but with thousands of other people every day.
Perhaps a friendlier attitude to the poor technician that gets sent to your house, often by over-worked admin staff, will go a long way towards making things more pleasant.
Just a cents worth.
Wogan
· 6 months ago
Totally, man - remember that they're human beings too, probably under a lot more stress than you. And like I always say - what you give is what you get :)
NielDLR
· 6 months ago
Yeah, don't get me wrong. I'm never the person to yell at others. Just not my style, but when they don't deliver like they should, I just get a ticked off.
Chris M
· 6 months ago
I also supported Telkom on CPTAwesome's blog :)
Ascendedcrow
· 5 months ago
mmm you got a couple of good points. I was also a satisfied customer that thought 2 to 3 weeks was good for a install of adsl. Then I moved to Neotell :)
1) The 1st installation was ok with Telkom. Got nice speeds for a 512 line and didn't even need to phone them for any technical help. So in Vanderbijl I give Telkom 3 thumbs up.
2) Then I moved to Roodepoort, where everything when downhill, my connection kept dropping, I tried pinging the Telkom dns IP and I got a latency average of about 600ms and a lot of timeouts. If I call them all they can say to me is that my speed is ok and I should get good speeds. They even send a technician out to come investigate to no prevail. So it would seems like it is 4 thumbs down there.
Neotell gave me my line in 3 days and even with only 2 out of 5 stripes for reception I get my Telkom ADSL 512 speed and is a lot cheaper than Telkom. So 4 thumbs up there. The only bad thing about Neotell is that with neotell prime it got voice and sms but I got a cell so in affect I do not use it and my speed is a bit lower, so I upgraded to the neoflex option where there is only data and a bit faster.
Telkom has its ups and downs and would like to see it perform and maybe even SABC come into the game and give us Cable. But as long as the fat cats getting fatter we thin cats not getting anything, except overpriced data.
So yes, I would like to see the price go down and service up. But there is a diffrence between bad service and incompetence to do the job.
All Comments
That's what happened right after I got my ASDL line. It was working, but the exchange wasn't connecting me to my ISP. So I called in, reached an agent who walked me through the ADSL setup process (obviously from a checklist), and when that failed, flagged the case as Urgent and sent it through to the network department. Voila - 30 minutes later, I was online.
It also helps to not get all pissy and angry at Telkom when they don't bend over backwards for you. You can either wait two weeks for a line, or you can scream at them for two weeks until you get your line - at the end, the only thing that differs is how stressed you are.
However, it shouldn't be this way. You shouldn't have to nag a company to come install something as essential as a telephone line. Only because they have (had?) a monopoly they can work like this. It's silly.
Perhaps a friendlier attitude to the poor technician that gets sent to your house, often by over-worked admin staff, will go a long way towards making things more pleasant.
Just a cents worth.
1) The 1st installation was ok with Telkom. Got nice speeds for a 512 line and didn't even need to phone them for any technical help. So in Vanderbijl I give Telkom 3 thumbs up.
2) Then I moved to Roodepoort, where everything when downhill, my connection kept dropping, I tried pinging the Telkom dns IP and I got a latency average of about 600ms and a lot of timeouts. If I call them all they can say to me is that my speed is ok and I should get good speeds. They even send a technician out to come investigate to no prevail. So it would seems like it is 4 thumbs down there.
Neotell gave me my line in 3 days and even with only 2 out of 5 stripes for reception I get my Telkom ADSL 512 speed and is a lot cheaper than Telkom. So 4 thumbs up there.
The only bad thing about Neotell is that with neotell prime it got voice and sms but I got a cell so in affect I do not use it and my speed is a bit lower, so I upgraded to the neoflex option where there is only data and a bit faster.
Telkom has its ups and downs and would like to see it perform and maybe even SABC come into the game and give us Cable. But as long as the fat cats getting fatter we thin cats not getting anything, except overpriced data.
So yes, I would like to see the price go down and service up. But there is a diffrence between bad service and incompetence to do the job.